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Shipping Guide

 

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received.

We work  with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

 

Australia post

 

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website. Expected delivery time 3-5 days

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

Fast way couriers

 

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.

 

Allied express

 

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals. Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373for more queries.

 

Undeliverable Packages

 

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

 

Inaccurate address:

 

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch.A re-delivery cost will occur for any products that are returned to us.

 

Unsuccessful Delivery Attempt

 

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

 

Rejected by Receiver

 

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

Undeliverable Postcodes

 

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

State Postcode Suburb

SA5701WOOLUNDUNGA

WA6740DRYSDALE RIVER

WA6740MITCHELL PLATEAU

WA6740OOMBULGURRI

WA6740KALUMBURU

WA6740PRINCE REGENT RIVER

WA6740WYNDHAM

WA6743WARMUN

WA6743CAMBRIDGE GULF

WA6743LAKE ARGYLE

WA6743DURACK

WA6743GIBB

WA6743KUNUNURRA

TAS7151HEARD ISLAND

TAS7151DAVIS

TAS7151MAWSON

TAS7151MACQUARIE ISLAND

TAS7151MCDONALD ISLANDS

TAS7151CASEY

Bulky items

State Postcode

NT0800-0999

NSW2641,2717, 2831, 2898, 2899

QLD4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD4806-4899, 4900-4999, 9960-9999

SA5701

WA6055

TAS7151

WA6215-6699

WA6700-6799